This document will support the engagement activities going on across the system with the aim to improve people's work experiences and help make the NHS the best place to work. How do failing NHS trusts get back to delivering high-quality care? The deadline for feedback is Friday 8 November 2019. A report from NHS Providers sets out in detail how 11 trusts providing acute, ambulance and mental health care in England have used a negative rating from the Care Quality Commission as the catalyst for a turnaround in their fortunes. Organisations are invited to share feedback on how to make the NHS the best place work based on recent engagement activities and helping to shape the new Core Offer through NHS England and Improvement's online portal. The new resource includes information and examples of good practice to support organisations with staff engagement. ... more battle to be best. PDF, 2.0 MB. Publications, video & audio and much more. These delays had peaked at more than 1,000 days in October 2016, but were down to 200 days in October 2018. ... special measures might be put in place if the trusts failed to improve. Download and read NHS England and Improvement’s new resource to support staff engagement around making the NHS the best place to work. That has cut the number of such patients then taken to A&E from 53% to 19%. We are working on updating this resource as a helpful improvement tool for everyone in the coming months. Crucially, cases of hospital-acquired pneumonia have also dropped – down from 30 to 10 year on year – as have deaths from the infection, which are down from eight to two a year. NHS Employers offers NHS organisations a comprehensive range of events, seminars and conferences to share best practice, get informed and network with colleagues. (NHS Staff Survey 2018) Great reasons to register with NHS Employers, New resource to support staff engagement on making the NHS the best place to work, NHS Terms and Conditions of Service Handbook, Very senior managers - SpHAs, ambulance trusts, Diversity and Inclusion Partners Programme. Other examples of innovation in improving quality of care include the London Ambulance Service’s introduction of “mental health response cars”, in which vehicles containing a mental health nurse as well as a paramedic attend when the 999 call involves someone in mental health crisis. This resource is intended for HR directors of NHS trusts and foundation trusts and Clinical Commissioning Groups and Inetgrated Care System workforce leads. In all, 36 trusts have been put into “special measures” since ministers and NHS national bodies created that regime in 2013 in response to the Mid Staffordshire care scandal. Engagement resource © 2020 Guardian News & Media Limited or its affiliated companies. training paramedics to recognise when someone is in their final hours. staffengagement@nhsemployers.org, Interim People Plan case studies and resources. framework summarises how this new approach to oversight will work from 2019/20 and the work that will be done during 2019/20 for a new integrated approach from 2020/21. They suggested introducing mouth care kits to the stroke ward – and helped the kit’s manufacturers to design one that hung over the side of a patient’s bed. So how has this widespread but largely unheralded revolution happened? Listening to ideas for change from staff and then empowering them to implement new ways of working appears to produce results. All rights reserved. If you have any questions, contact IT.support@improvement.nhs.uk. The deadline for feedback is Friday 8 November 2019. Country's 30 worst A&E departments named and shamed as NHS chiefs call on them to work harder. Changes to oversight will be characterised by several key principles: • NHS England and NHS Improvement teams speaking with a … They can then arrange to keep them comfortable in their usual surroundings rather than a hospital. The resource is aimed at HR directors of NHS trusts, Clinical Commissioning Groups and Integrated Care System workforce leads. Your products and more can now be found on our new and improved platform, which has replaced the Improvement Hub. This document will support the engagement activities going on across the system with the aim to improve people's work experiences and help make the NHS the best place to work. Do not include any personal, sensitive or confidential information. This resource is intended for HR directors of NHS trusts and foundation trusts and Clinical Commissioning Groups and Inetgrated Care System workforce leads. It replaced the toothbrush or sponge that had previously helped them reduce high levels of bacteria – which can lead to pneumonia – in someone’s mouth. (CQC October 2019) Top 10 – Western Sussex Hospitals is one the best hospital trusts to work for, according to the NHS Staff Survey, and among the top ten trusts in England where staff are most likely to recommend the care their colleagues provide. “We realised the people on the frontline are our experts.”. Organisations are also encouraged to share best practice and remain engaged on Twitter by using and following #OurNHSPeople. How can a trust go from “requires improvement” to “outstanding”, in some cases after not much more than a year? Yoga, pilates and Dragons’ Den-style contests are among a host of innovations that are turning around failing trusts, Wed 9 Oct 2019 01.00 EDT The two innovations together led to a reduction in avoidable admissions – and a reduction in the delays patients experienced leaving hospital to receive social care and community rehabilitation. NHS England and NHS Improvement have appointed Professor Em Wilkinson-Brice to the role of Deputy Chief People Officer. Our 2019 annual conference and exhibition has now come to a close! But the other 26 have left special measures, on the say-so of the CQC’s chief inspector of hospitals, after pushing through a combination of clinical, organisational, staffing and behavioural changes. Leadership, innovation and staff are the three themes that recur throughout the report. The answer, a new study suggests, can involve emulating Dragons’ Den, the boss popping in at 3am – and staff doing less rather than more. It has also set up an integrated single point of access for those needing healthcare, social care or both. And the trust went from “requires improvement” to an “outstanding” CQC rating. The report, called Providers Deliver, points out how 68% of trusts were rated “requires improvement” or “inadequate” by the CQC in 2014 – but now 59% are rated “good” or “outstanding”. Angela Chick, a ward manager, and Ahlam Wynne, a specialist nurse, wanted to reduce the number of patients with swallowing problems who get pneumonia. It was developed in partnership between NHS Employers and NHS England and Improvement. Chris Hopson, the chief executive of NHS Providers, says: “Trusts are held accountable when they fall short.

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