The Brinks app allows homeowners to monitor and access their Brinks security system and smart home features remotely via their smart device. I called Brinks to inquire about offers they may extend on our behalf. At Brinks Home Security your satisfaction is our priority and if you could please send me an email at [email protected] with your account information, I would be more than happy to reach out and look into this matter. At Brinks Home Security we care for all our customers and your mere satisfaction means the most to us. Will the system work if I use a VOIP phone? If I'm obligated to give notice, they are obligated to provide service. Vivint Home Security costs $30 to $50 per month for monitoring, depending on the package. If there was any form of miscommunication or misunderstanding from our end, we would like to rectify. I tell them I don't have a house to transfer it to. All packages include 24/7 professional monitoring, and you can try any of them for 30 days and decide if it's right for you. Their technical people (who are based in Mexico and other foreign countries) know nothing about the PA equipment. Christena, we are sorry to hear about your experience over the phone and that your system is not working properly. The Smart Security Essential package is best for consumers who have basic home security needs and want simple DIY installation. It gets worse, they lied to the credit bureau and reported that we had a lone for the amount for $250 and it was past due. If you could please send me a direct email to [email protected] with your account information I will be more than happy to reach out to you. They are charging me almost $600 to cancel, WTF?! Service was adequate but I will never use nor recommend them to anyone. Protect America Customers: Find out more about Brinks Home Security. By the way this alarm was installed in the 1990's and never updated. Sooooo, we are confused as to how and why would it set the alarm off. Please know that we are committed to be fair and honest with all of our customers. Our alarm has went off when we were home. What a bunch of bull! Installing an ADT security system costs $199 or $99 with a 36-month contract. But a call to service center and depending who you got to assist would stop the issue most times. The rep went through what needed to be done blah blah blah. Frontpoint Security costs $69 to $479 upfront for equipment, and cellular monitoring runs $45 to $50 per month.
Please know that at Brinks Home Security your satisfaction means the world and would love the opportunity to turn this into a positive review. Installation and activation is include at no cost and contracts are flexible. Independent alarm companies, electricians, and handyman install home security systems, depending on the type. James, we are sorry to hear you are having problems with the system. Note that Brinks Home Security pricing also includes a $399 upfront fee and a 36-month contract. I want some customer service PLEASE. Link Interactive costs $31 to $45 per month, with upfront equipment costs starting at $95. If you could please send me an email at [email protected] with your account information I would be more than happy to reach out to you. This is so unfair, that you all give a window of when the tech should come out, but, then never call to communicate anything. they continue their punitive practice tices and endless overcharges. Who trains your staff? BBB A+ rated; 3-year warranty; no fees if you move. If you could please send us a direct email to [email protected], I will be happy to further assist in the resolution of this matter. My thing is why in the world would he not contact me and say that he is running behind.
They are very little help, want to charge you for everything, and usually their answer to their failed equipment is to upgrade to something new.
To replace the alarm I had to pay for it or they would extend my contract. Their contracts are long and make no sense. Brinks Home Security has been a recognized name in home security for decades. – Juana H. I couldn't go lower than a 1 because it wouldn't let me! They are reprehensible, expecting me to pay for a service I am no longer receiving. A week letter I got a letter that Brinks purchased Time Warner. I went from 15 minutes max wait time for a Protect America service call, to over an hour wait time with Brinks- which, by the way, is a foreign call center.
Needless to say, I cant wait to be done with this company, and would not recommend to anyone. Brinks Home Security, located at 1990 Wittington Place, Dallas, TX 75234, (“we”) extend this limited warranty only to the consumer who originally purchased the product installed or sold by Brinks Home Security, or an authorized Brinks Home Security dealer. I’d like the opportunity to take a further look into this matter. Cheryl, At Brinks Home Security your protection means the world to us. However, many local laws require an alarm permit for systems with remote monitoring or emergency service dispatch. Terrible company, awful customer service. Offers 60-day returns; customer service was #2 in 2019, according to JD powers. I then had problems with the indoor camera, at this time it is still not working. By the way I had great customer service when it was Protect America! Poor customer service. Offers a three-day return policy. They don't care about you or me, just like all companies, they just care about the almighty dollar. We provide monitored security at lowest price in the industry, $19.99/mo, and up to $1,400 in free equipment. The representatives did a great job in answering questions but the company does not care about its' customers. Awful! Here at Brinks Home Security we have a cancellation process to follow of 30 days, this allows us to notify your local municipalities of the cancellation. Brinks Home Security is one of the world's largest home security companies in the U.S., having more than 1 million customers.
Michella, we are sorry to hear you are having problems with the system. Brinks Home Security offers a two-year warranty for all of its products, regardless of your chosen home security equipment pack.
- Juana H. WORST CUSTOMER SERVICE EVER!!!! please send us an email to [email protected] with your account information so we can follow up with you in regards of this matter.
Most home security contracts last 12 to 36 months. They said it was policy? Ask providers to explain anything you don't understand in the contract. Brink's security is equipped with basic equipment options as well as advanced home automation options, giving homeowners ample amounts of security options. We want to investigate this matter further to ensure we clear any misunderstandings.I have located your account with the information provided and will be sure to reach out to you.- Juana H. I was a Brinks customer for over 5 years. First, Brinks was bought by Broadview Security. Are there any inaccuracies in this review? If there was any misunderstanding from our end, we would like the opportunity to resolve that. At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you.
No landline monitoring is available; however, many home security customers prefer wireless monitoring, especially over landline monitoring, as it is more flexible and simpler to install with no wires.
First I found out that we weren't even being monitored by Brinks, they needed to update the equipment which we where told would fix the problem. Hello, we are sorry to hear that your experience with us has not been a pleasant one. Maybe for PA Brass it is a good thing. They also did not provide every thing listed in a contract of 3yrs. Jennifer, we are sorry to hear of your recent experience. How much is professional installation of your security system? – Daniela S. System sucks got broken into panel broken an now the whole thing doesn't work so I'm paying for something that serves no purpose totally dissatisfied. Please know that we are always here to help and would be more than happy to take a further look into this matter. This can provide peace of mind to customers who do not want to sign a lengthy contract. Shivan, thank you for bringing this to our attention. The average cost for home security system monitoring services is $25 to $50 per month, depending on the package. I have located your account and I will be sure to reach out to you to find a resolution -Daniela S. Equipment was always failing to function and disconnecting with the network. He stated that the tech says he will not be able to get here until about 5pm. Sharon, we are sorry to hear you want to cancel your services. Privacy Policy | Terms | Do Not Sell My Personal Information. If contracts required and how long they are for. I'll be hanged if you get paid much for my transferred account. Brinks security monitoring costs $29 to $39 per month, depending on the plan and has no activation or installation fees.
You can disarm the countdown from your mobile app, but if you don't, the system interprets it as a crash and smash break-in and notifies the authorities. Word to the wise, don't use Brinks security unless you wanna get royally screwed. I’m writing this review while I’m on hold with them and have been on and off for 45 minutes. Sal, We are so sorry to hear of this recent experience with us. One such company is — or rather was — Brinks Home Security. Find out more Now the smoke detector is not functioning properly. -Daniela S. I was a protect America customer.
Looks like I need to start shopping for another home security service ASAP. Please know that we never mean to make any request a difficult one. Get back home to check it out. I am not even sure if we are being monitored at this time.
Military families don't contract with them!! Furthermore, repairs of the equipment are the financial responsibility of the customer. – Juana H. Had PA for years, had payments setup on automatic. There are extra features and fees which vary depending on the security provider. Ask a home security expert. Once the investigation is complete, I will reach out to you. – Daniela S. I was so happy with protect America and had a set price I was paying every month that never went up. Users can arm or disarm their security alarm system, lock or unlock doors, access the live feed from the video doorbell, and more. Why didn't they do that when my contract was fulfilled as an example of customer appreciation? Marty, we appreciate you taking the time to leave us your feedback as it allows us to grow as a company. Works with Amazon Alexa, Google Assistant, and Z-Wave devices to control smart home products like lights and thermostats.
So finally I asked to speak to a manager and the call never gets there ... this is very frustrating you guys take your money out my account every month and the service is starting to be crappy and customer service and knowledge is not the best !!!!! The security system perpetually monitors your home for a break-in, and if a sensor is triggered, it immediately begins a countdown on an external memory source away from your home. My bank called them and they basically told the bank to shove it.
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