https://www.cpcc.edu/about-central-piedmont/administrative-offices/information-technology-services/its-help-desk, Towards the middle section of the “File” options, there will be a bar showing current mailbox capacity. To view demonstrations on creating and using your CPCC Login, visit the My Services Info demonstration page. ACTIVATE YOUR CPCC EMAIL ADDRESS: (You must wait 24 hours after creating your CPCC login before activating your CPCC email address) CPCC provides an official student email account to every student. Assistance with E-mail rules can be sought at the ITS help desk (5000) or at our web site http://www.cpcc.edu/itservices. To view demonstrations on creating and using your CPCC Login account, visit the My Services Info demonstration page. You will select a password for your account when you first activate it. CPCC student email system is available at http://email.cpcc.edu/ from any place where you have access to the Internet and a web browser. Remember this will be on your scheduled for 3rd and 4th periods next school year. You may get messages until then but once your registration for an alternate section is complete, your list member ship will be updated within 24 hours. If you forget your password, you can always reset it at http://secure2.cpcc.edu/cpcclogin site. All students are provided with a student email account through Gmail. The priority of a request is determined by the Analyst assisting the client. Web based access to email allows for easy access from any computer with internet access and a web browser. Instructors are able to generate automatically class email lists using our Class Email lists feature. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives. -Enrollment and Student Services (http://www.cpcc.edu/ess), You may have heard about the “heartbleed bug” which can harm the security of many Internet websites by allowing personal information to be stolen. This will help lessen the risk of becoming impacted if one service is compromised, thus ensuring a potential attacker doesn’t have your password for the multiple accounts you might own (including CPCC) if you are using one password for all websites. Class Email lists facilitate communication from the instructors of a class to the students. The primary benefit to faculty and college administration of this system will be the class e-mail lists, facilitating communications from the instructor to the students. Is Your Information Current in CPCC’s Critical Alert System? You can contact us by email at Access to an employee email account is available both on and off campus using Outlook, Outlook Web Access (https://owa.cpcc.edu), or using mobile devices. What happens if I was enrolled in one class section and was part of that list but decided to change sections? Email Preferences: in addition to your CPCC email, you can type your personal email address(es) in the “Add Email” box, then click the yellow “add” button. Please email Mr. Rattley at kelvint.rattley@cms.k12.nc.us if you have any questions or concerns ASAP. For any issues encountered with a client’s mailbox the Help Desk will work to resolve the issue as soon as possible. For students that require assistance with an error during a test, the Help Desk highly recommends that contact be made at the time of receiving the error. Please note that standard text rates apply to CPCC notifications. Sending an email to this list will automatically send email to all students enrolled in that particular class and section. What is the benefit of this service to instructors and their students? Critical Alert – how to change/update settings. Will I keep getting e-mail from the original instructor? If you do not use your CPCC e-mail account and do not keep your e-mail contact information accurate, you may miss vital communication from your instructors. Text and Voice Preferences: Please make your mobile number your primary contact number. Functionality includes providing faculty and staff lists to communicate with students enrolled in specific classes or programs. Upon receipt of your report we will create a record in our tracking system These lists are not to be used for mass mailings. Remember this is NOT a credit card but a refund only card. It is important that you regularly check your student email for important updates including transcript information, financial aid requests, graduation information, academic standing and much more. This service was created to provide an e-mail account for any student who wants it, especially those currently without access to e-mail. Alert history is not available for this service. Perhaps you have been contacted by someone informing you of the next steps to take in order to get back on the right path to academic success. Alert history is not available for this service. https://services.cpcc.edu/caw/course-information/. CPCC Employees should never open, download, or run any file attached to an email from an unknown source. that you may use to identify this issue in any subsequent communications. Upon receipt of your report we will create a record in our tracking system The priority of a request is determined by the Analyst assisting the client. Here are the eight essential things you need to know to be prepared for the new semester: Your CPCC e-mail account as it is the official means of college e-mail communication to you so please check your account often. What could be happening? If there is a college alert, weather situation, or a campus opening or closing, updates will be available through our Critical Alert system (email, text and voice messages). Can users on the student email system or outside the college access the class lists? You have an opportunity to find out how to correct it. Will there be any problems if I don’t use the college e-mail system and I haven’t kept my e-mail contact information current? Problems with this service should be reported to the ITS Help Desk. Visit. To receive voice notifications, check the “voice” box. In an emergency situation, it’s vital for the College to be able to reach you to provide important information. Please ask your student to either check e-mail at the address they have provided the college. CPCC Login Home In order to access CPCC's many personalized online services you will need a username and password, which will be your official CPCC Login. Find your way around campus, stay up-to-date with events, access your student email and more! http://www.cpcc.edu/its/faculty-staff/its-security/best-practices. If you have questions or need help forwarding your CPCC email, call the CPCC Helpdesk at 704.330.5000 for assistance. Traffic is heavy during the first two weeks of class. While it’s common use for one single password for multiple websites, it is best practice not to use the same password for all website logins. I am a full time instructor and teach five classes. Did you know you can also forward your student. ACTIVATE YOUR CPCC EMAIL ADDRESS: (You must wait 24 hours after creating your CPCC login before activating your CPCC email address) CPCC provides an official student email account to every student. If you would like to have your email stop being forwarded, go to https://support.google.com/mail/answer/10957?hl=en for instructions on how to stop forwarding emails automatically from your student email account. How do I select an email account password? Before that step, users can remove old or unnecessary emails beforehand in order to release more available space. With the subject line in place you can setup rules in your mailbox to file all messages from that particular class in a folder automatically. Many areas of the College, including Financial Aid and Counseling & Advising, communicate via your CPCC email. 4. If you have any questions, call the CPCC Information Center at 704.330.2722 or visit the Student Success Center on your campus. We recommend using Google’s Gmail help for assistance with label management. Problems with this service should be reported to the ITS Help Desk. Your contact information will be used only for emergency notifications and periodic tests of the Critical Alert system. You can put your class information in the Class Email List tool located at https://services.cpcc.edu/courseadmin/general/email_list_tool/. Please wait 24 hours as the system is only updated once a day. A. The following is the predicted resolution time for Service Requests. What can I do to stop forwarding my email? To change your current CPCC password, please follow the instructions below: Additional information, including other best practices documents and specific information security alerts, is available on the ITS Security website at http://www.cpcc.edu/its/faculty-staff/its-security/best-practices. In order to access CPCC's many personalized online services you will need a username and password, called a CPCC Login. Of course. For further details, or assistance on how to archive your mailbox, please do not hesitate to contact the Help Desk at 704-330-5000. Password I forgot my password.. We would like to show you a description here but the site won’t allow us. Your CPCC Login is also your CPCC Email. All communication is done through this account for security purposes. For security purposes, it is always required that instructors communicate with their students through their CPCC student email. Remember, CPCC is a tobacco-free college. Secure Login Username I forgot my username. For example all students enrolled in CIS110-Section01 can be addressed by sending e-mail to CIS110-01@email.cpcc.edu. Integrated email features such as spell check, folder functionality and rule management, configurable email filters, incoming and outgoing virus scan, anti-spam mechanism. Secure Login Username I forgot my username. E-Mail and web self service are fast becoming the default means for interacting with the college. Decals are also available in the lobby of the Levine IT building on Central Campus from 9 a.m. – 1 p.m., Thursday (8/9) and Monday (8/13) through Thursday (8/16). Unfortunately, we are not able to provide support for Internet connectivity issues experienced at home. Once you have put your information into this tool, it will generate the email address for your class. or by calling 704.330.5000 during our normal operating hours. | Don't have an account? The expectations for any client receiving a Spam email are to contact the Help Desk and report the email. Employees interested in using a mobile device to access their Exchange mailbox should contact the ITS Helpdesk for details. helpdesk@cpcc.edu c.       To receive text notifications, check the “text” box. This is usually caused by a password lockout and these are resolved at the time the client contacts the Help Desk. Your ISP (internet service provider) may be able to help you get connected. Read CPCC Today, your student e-newsletter sent to your CPCC email every Wednesday. When an employee has too many emails, the system will display an error message asking the user to increase their mailbox space. and a tracking number will be provided, either over the phone or via automated email response, Activation email sent! Issue not Resolved after 10 business days. In cases where such an email needs to be sent out, such as to an entire program, are to be sent under guidelines approved by the college cabinet.

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