People’s individual needs and preferences were central to the delivery of tailored services. Date of Inspection: 15, 16, 17 April and 24 May 2013 Date of Publication: 23 July 2013 Inspection Report published 23 July 2013 PDF | 104.48 KB They used the findings to make improvements and achieved good outcomes for patients. One stop clinics provided swift treatment and diagnosis for patients in several specialities. It also has 23 trollies within the day surgery Unit and eight in the medical day unit It has 16 operating theatres including two within a day surgery unit and one obstetric theatre. Leaders encouraged innovation and participation in research. Staff felt respected, supported and valued. Leaders encouraged innovation and participation in research. London SW1W 9SZ.
They understood patient's personal, cultural and religious needs. They knew how to support patients who lacked capacity to make their own decisions or were experiencing mental ill health. Staff provided emotional support to patients, families and carers to minimise their distress. People’s individual needs and preferences are central to the delivery of tailored services. Patients received care that was of a high standard based on national guidelines and there was an audit programme to review the effectiveness of this care. The service had sufficient staff with training in key skills to care for patients and keep them safe. Royal Surrey County Hospital NHS Foundation Trust Well Led Evidence appendix Egerton Road Guildford GU2 7XX Tel: 01483 571122 www.royalsurrey.nhs.uk Date of inspection visit: 24 to 22January 2018 Date of publication: 25 May 2018 This evidence appendix provides the supporting evidence that enabled us to come to our judgements of the Royal Surrey County Hospital provides emergency and general hospital services to a population of more than 330,000 across south west Surrey. It had plans for expansion for an additional 12 beds. Overall, we found that staff kept patients informed about their treatment. Referrals are accepted from either your consultant at the Royal Surrey County Hospital or from your GP. Staff understood how to protect patients from abuse, and managed safety well. This meant that patients were seen by a team of health care professionals on the same day reducing the need for multiple hospital visits. Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. Facilities and premises were innovative and met the needs of a range of people who use the service. This report includes the findings from the completed service level inspections, but the well-led inspection was not completed. The leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. Staff understood how to protect patients from abuse, and managed safety well. Find out about events where we will be speaking or exhibiting, and see presentations we've given at recent events. The service planned and provided care in a way that met the needs of local people and the communities served. Data captured and provided by the service showed they did not meet the Department of Health’s standard for emergency departments which states that 95% of patients should be admitted, transferred or discharged within four hours of arrival in the emergency department. The unit was a testament to how the organisation has used staff and patient suggestions to develop a state-of-the-art environment that provided high levels of care in a calm and relaxed atmosphere. The trust proactively monitored staffing levels and patient acuity. All staff were committed to continually learning and improving services.
There was ready access to expert prescribers, oversight by the pharmacy team and innovative support for non-specialist prescribers. Staff responded compassionately when people needed help, and access to information for people with disabilities, impairments and sensory losses was available. It was easy for people to give feedback and raise concerns about care received. People could access the service when they needed it and did not have to wait too long for treatment. If you're the provider who runs this service: Inspection Report Published 18 December 2013, More about using the information we provide, As a member of staff at a service or provider we regulate, Complaints about a service or provider we regulate, Find out about events where we will be speaking or exhibiting, Getting started: tips about care services, What you can expect from a good care service, Mental health and the Mental Capacity Act, CQC to review use of DNACPR during pandemic.
Over all we found intensive/critical care to be safe, caring, effective, responsive and well-led. Staff understood their responsibilities relating to the reporting of incidents. The independent regulator of health and social care in England.
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