Purchased an $1800 tent from these guys and gave them 2 opportunities to fix the issues, in the end they blamed supplier and suppliers blamed them and we ended up with a leaky tent and an explanation that broken zippers and faulty stitching is general wear and tear. Shop Camping World for tent accessories including tent stakes, rubber mallets, pole repair kits, tarp poles, & more Thank you for your review & really sorry that the Oztrail Bin you bought was not up to standard. Hi Feraltek, unfortunately - without your name, I am unable to deal in any specifics. Kind Regards, Tentworld team. After careful evaluation we only added Couriers Please to our suite of carriers with TOLL & Australia Post approx 18 months ago to compliment our offering. https://www.youtube.com/watch?v=MxaUrErmGXUhttps://www.youtube.com/watch?v=YITCxtfqD0c This need to return the goods prior to replacement is typical from any retail store before theyre replaced. Kind Regards, I was told bin must be destroyed and photo's emailed to them and then a refund would be issued. Please email feedback@tentworld.com.au with the details of your purchase including invoice number, phone number & details of the fault. I suggest you look on these review pages at the complaints with your chosen courier company.
Regards, Doug. Customer service unacceptable. Tentworld team. This enables you to guide pipelines and cables through easily. I emailed Tentworld a few days later, and they responded promptly, letting me know the steps to be taken to return the item to QLD. They said that was fine, and to make contact on ...Read more, Thank you for taking the time to write this review Dianne! I do not know. For some reason we're not receiving notifications from, Delivery not within timeframe, customer service quote their rules, unable to listen to what the real issue is. Regarding our request for you to destroy the item. Discount time is limited,use the discount code and book now. We can take any that are required for Oztent to process the application. And in addition to our standard range, we can also supply made-to-measure equipment. This work tent is supplied with a luxury carrying bag with shoulder band.
We pay alot of money to Couriers Please, so their performance must remain satisfactory as if they let us down we know that their performance can affect our customers perception of us. Glad we were able to sort it... Read more. I am sorry to learn that for some reason my email went into spam. Your staff and jet tent then had the cheek to tell me you fixed these items as a favour as the day I dropped it off was outside warranty despite the fact I sent an email with photos inside warranty period requesting a refund or exchange. Hi Glen, thank you so much for this great feedback & sorry for the delay. La parasol de soudure Tent World Unlimited est très léger, compact et facile et rapide à monter. Terrible,. I have brought numerous supplies over the years from Tentworld they have a great range and quality camping gear. Have spoken with ACCC and Consumer Affairs. Sorry that you're finding this an effort, I have not personally been involved in your warranty claim until yesterday when you wrote this review, and I am still uncovering all the details. I am pleased we could resolve t... his one quickly and painlessly for you. Sure enough, the gazebo arrived 30 minutes prior to us leaving, and we were able to use our replacement gazebo on Australia Day, and all was good. From the records I understand that your tent was repaired to be returned to you. Service and quality are top priority with us and that is why we provide all our products at fair prices. Happy woking! This is definitely not what we want, or expect from our carriers. Delaying refund. Furthermore an agreement with their courier company that it would arrive by Friday constitutes an agreement. We havent had any known outages of our payment systems - and... Read more, I bought the Fiesta compact gazebo prior to Christmas, to be used for the first time on Christmas Day. I have emailed you, This has been escalated to Paypal, who found it was necessary to escalate it themselves and not just leave it as an open dispute.Please action my refund as soon as possible. Unfortunately, I cannot comment further on what happened in your specific order. Hi Elena, sorry to hear that your order has been delivered damaged. Please if you can email feedback@tentworld.com.au or reply to the PM on ProductReview with your order number & name so that I can investigate see what's happening here & if possible resolve for you. If you're happy to return the tent back to... the shop, taking the photos is not necessary. Currently, we are finding C... Read more.
Sorry that you were part of the small minority who did not enjoy a good service from Couriers Please. Kind Regards, Jon. They really know their gear, and are always learning & keen to share their knowledge. Shipped via CouriersPlease (1.3 star google rating) and as expected the shipping process has been awful. The small fixable problem of an address error was compounded by and made worse by Couriers Please shabby service. It seems warranty with you guys is a last resort depending on the buyers commitment to forcing an outcome. And in addition to our standard range, we can also supply made-to-measure equipment. I now have the notification to say goods have been returned to Tentworld but when I followed up regarding my refund, I was told that they havent g... ot the goods and I would just have to wait. The lower end of the rear wall has a 1-m long vertical zipper. Kind Regards, Tentworld team. IF there is anything else I can help with please let me know. We've found that typically, if the customer takes the fridge to the repairer themselves, from drop off to collection it saves them at least 5-7 business days. Feedback, if you had done your homework and really cared you would realize that you already have all that information. RRP $2,199.00 They said that was fine, and to make contact on ... my return. I am looking into how we went wrong with yours, and what we can do to improve this going forwards. So please bring your tent in to the shop, and we'll go about trying to achieve a satisfactory outcome for you. In certain situations, where we can see that the item is unrepairable, or uneconomic to repair/salvage - we will at our discretion choose to have items destroyed at the customers location. A week later and there is No response from Tentworld to any follow up emails nor is there any refund. I had presumed they made money from all claims, but in all truth - I do not know how their business model works - only that we cannot handle Dometic warranty claims, and that they do & somehow they earn money from Dometic for handling this - though perhaps not on all cases?? Australia Post branches often operate very small hours making visiting difficult for some. Our product range is very extensive, from rapid assembly, economy tents to products of the best quality you could wish for. Hi Unhappy, sorry to read that your new table was delivered damaged. Tentworld is a family owned and operated business. If you believe that we have not processed your warranty application correctly, or that relevant information is not available please email all appropriate details to feedback@tentworld.com.au and I will investigate this issue and try assist you with reaching appropriate resolution. its an issue between Tentworld and Couriers Please.
I now have the notification to say goods have been returned to Tentworld but when I followed up regarding my refund, I was told that they havent g...Read more. I'm sure all this has been offered to you via email, but if you do want to get my assistance with this and arent getting satisfaction from this - please email feedback@tentworld.com.au and I'll take a look into what's going on. Did not arrive until Monday by which time too late. Tentworld is your one stop camping shop! I can see that you are doing what is required by Dometic and thank you for trying to resolve this for us. It's been returned to them and I'm still waiting on a refund. I lodged a redirection myself with Couriers Please who confirmed and accepted my redirect. Then they suggested we sit at home all day so their courier can come get it . If the item is able to go into Australia Post that is often a popular option for our customers, alternatively, if you do happen to have a Tentworld nearby - we can do an immediate exchange there. I will look for reasons why that happened. Purchased an $1800 tent from these guys and gave them 2 opportunities to fix the issues, in the end they blamed supplier and suppliers blamed them and we ended up with a leaky tent and an explanation that broken zippers and faulty stitching is general wear and tear.The tent was used maximum of 6 times!Any reputable business would never leave their clients losing out because if their issues with the supplier. I know how frustrating that can be.... We always recommend that our customers for technical products such as the EvaKool fridge take them straight to the local repairer. Can you please email feedback@tentworld.com.au so that I can investigate & try assist with this one. Write a review on ProductReview.com.au! We are very careful to ensure we do follow the... Read more, Mr. We do our best efforts to pack the products appropriately to ensure safe delivery but it sounds like in this instance we've not pac... Read more, We ordered a table and chairs from Tent World courier attempted delivery then when I selected redelivery it took ten days then they didn't follow instructions and threw the product over a fence and damaged it. La structure de cette tente est composée principalement de tubes gonflables composés d’une chambre à air synthétique et d’une gaine de protection en polyester qui répondent aux exigences les plus strictes. Please email this to feedback@tentworld.com.au. Not Angry....just ripped off. I bought the Fiesta compact gazebo prior to Christmas, to be used for the first time on Christmas Day.
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