Providing a Call Forwarding Service for all Departments, How to Get Good Service from Virgin Media Customer Care. The installation engineers are really good. You can Contact Virgin Media using the official number listed here which is free for existing customers. Of course, this means that I'm still getting 200-250 Mpbs as opposed to the advertised 1GB advertised with the new black Hub. 1. Staff in help centre incredibly bad service no idea what they do read info like a robots . Dreadful customer service, trying for 2 days to sort a billing enquiry for my elderly father and cannot get a response on any form of communication, telephone lines are always busy no matter what time it is, will be advising my dad to cancel. If you have a complaint related to your product or service then you should get in touch at the earliest possible opportunity using the complaints number.

© 2020 Trustpilot A/S. Reschedule appointment .

All in all it's an overpriced service which I wouldn't recommend anyone pays for. The interface is better designed than the old box, response times are faster and it doesn't make that annoying intermittent whirring sound like the old one. Following a very satisfactory outcome from customer service I can not recommend them highly enough.

Accounts and billing.

With them a good few years now.

!Only 5EUR per month for the first 6 months?!?! Youtube is available again but I actually miss that app that showed a blazing log fire, kittens in a box, etc.The Hub. Virgin Media Ireland.

Reply yes it is. If you require technical support, you can speak to one of the specialists who can assist you further if your service is down or inaccessible. Nothing.

you have the choice to select full screen, zoom or pillar box and I selected full mode thinking that it would be ok. Horizon TV box is utterly unfit for purpose, clunky, terrible interface. I explained the issue and they were totally confused and it took some time for them to understand the issue. Well I have to say before I go on my rant.

She tried to call the mobile team, got the message there was no mobile team available to help her and the same was told to me when using the retail support, no help just frustration. Moving home . The Hub is a dud. Worst customer care experience in a number of years.

Only if you absolutely require fast internet, Poor internet, worst customer service ever experienced. We are not associated with Virgin Media. Previous provider still reflecting. Hi, Well im back. I wish to give “0” stars !!! Virgin media have been great any time I had a query on the phone or on line. I change my payment date by 6 days I was insured by staff I will be charged for this 6 days no problem for me but when I got my bill and it was double I could believe. We use cookies to ensure we can continue to deliver a personalised service, just for you. They have started billing me before I even connected my equipment and there has been someone else using the connection with their equipment.The TV box is just a joke - it's slow and buggy.

So, i rang the number that was provided for support. Virgin Mobile "Nothing Hidden" until there is.

Thinking of leaving. Worst customer experience ever!!! Best broadband company in Ireland so far.You might say, they don't give you nice deals, the price could be a bit better.

Only relented months later after complaint to COMREG.

Reply. We are not associated with Virgin Media. I asked him was he being funny.

And the way he was communication with me. Not having any type of support from the company that is getting paid for it is frustating! Click here to visit our Contact Us page where you chat live with a member of our customer care team through our live chat messenger depending on … His reply you may access data while roaming but there will be a charge.

I opted for the Virgin 360 TV and the 1GB Hub. He says thanks do you have any queries today.

Overall, the 360 TV is a useful though overdue upgrade. But I hope it will be the last. As I write this my call to Virgin is coming up to 60 mins. Extremely difficult company to deal with when problem arises.

This website is committed to bringing you the most up to date contact information for Virgin Media, along with current special offers and lots of useful information about their products and services. I sent him a screen shot of the text I got from virgin saying no charge in 170 countries across Europe. Broadband is unreliable and regularly goes down.

We have taken the hard work out of searching the web for the best contact numbers for the correct departments – Get in touch today by dialling the helpline to be connected directly to the appropriate department.

It will sometimes of it's own accord pop up the menu over the program you are watching.Worst yet, the TV Guide will stop showing new listings, so you cannot schedule any recordings. Again crazy. Gave out false and misleading information by phone and in writing, accused bank of applying penalty charges when it was Virgin Media themselves. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today!

An impossibly poor customer support.

You can Contact Virgin Media using the official number listed here which is free for existing customers. Despite my many efforts, the Hub will not connect to the internet. Their tech support treated me like an idiot and tried to blame my computer, then they tried to blame my Ethernet cable, then they tried to blame my mobile phone. We provide an unofficial third-party guide to getting in touch, so you don’t have to spend valuable time searching the web for help or advice.

We aim to resolve your complaint within 10 working days 6.

Virgin Media Complaints Team, Virgin Media Ireland, Limerick Enterprise Development Park, Roxboro Road, Limerick. When i rang that, it said that support is only available through whatsapp... Emmmm. Call now on the following telephone number: Calls cost 7p per minute, plus your operator’s access charge. Lousy service, lousy speeds, don't waste your money. I was on live what's app chat talking to GARY from the technical team. Construction form . Make a complaint. I can’t thank him enough. He informed me there would be a charge of 54 cent per mb. Disappointed service.I like to give no star if possible.

The helpline is available all day, every day. Ireland.

Virgin media have been great any time I had a query on the phone or on line. I was up in northern Ireland last wk. Zero customer service, 3 weeks trying to get broadband services working and constantly told 48hrs with no resolution. Got a final reminder today 25th september for a late e15 + e12.50 late fee + e4.99 for late fees. It does not change anything, none of the options do, so I got onto Tech Support. Has been on hold forever. But that's going to change this wk.

He then only asked me for all my details and my mobile plan which I gave him.

Hire more staff if you don't have enough agents to cover the phones! You can write to them at the following address: Virgin Media, PO Box 333, Matrix Court, SWANSEA, SA7 9ZJ. "The 360 box will only play the format the program was broadcast in and the setting will not change that, you can use your tv remote to zoom in !!!!"

This smart comment really got me going. Poor internet, keeps dipping in and out having had a technician fix it in person recently.

I like this. The other functions on the box are ok but it is very disappointing that this new system cannot do what the old Horizon box did !! But you know what, I never had that internet connection in my life, it's just too fast. I DO NOT RECCOMEND THIS COMPANY !

Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Down everyday. Bills go out on 21 of the month, maybe its a carry over.

This website is committed to bringing you the most up to date contact information for Virgin Media, along with current special offers and lots of useful information about their products and services.

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